Frequently Asked Questions


Our exclusive gown collection is carefully curated to provide a wide range of styles and prices for every bride. It is the largest selection of designer dresses in the region! Dresses range from $1,500 to $10,000+ depending on customizations. We also offer a selection of off-the-rack dresses at The One Rack store starting at $699. The majority of our made-to-order dresses are in the $2,000 to $5,000 range, and we carry the top designers you won’t find anywhere else in the Midwest. Your stylists will help you find your dream dress within your designated budget.

Yes, we are by appointment only. In order to provide you with the best possible experience, we ask that you set an appointment. This allows us to tailor your bridal experience and truly create your perfect bridal style. We do our best to accommodate walk-in customers if we do not have a scheduled appointment during that time.

We can comfortably accommodate six guests in each of our private bridal suites. We have found that too many opinions can make choosing your dress overwhelming so we recommend limiting your guest count as much as possible. Bring your mom, besties, sister, etc. Be sure to bring anyone who is important in making the final decision about your dress. You can also FaceTime or Skype anyone important who is unable to attend your appointment. If you absolutely must bring more than six people, we can offer you a private appointment where you will have the entire store to yourself for two hours. These appointments can be reserved by calling the store and there is a charge of $300.

You will want to plan on ordering your dress 9 to 12 months prior to your wedding date. Dresses are made to order and can take 6 to 8 months to produce, plus 2 to 3 months for alterations. Custom dresses can take 8 to 10 months to produce. Rush options vary based on designer and timeline. 

Bring heels the same height you plan to wear on your wedding day. This will allow you to see where the hem will hit and help with measuring. Wear nude undergarments. The dresses you will try on will not require any additional supportive undergarments, but if you plan to wear a bra or shapewear, wear those garments in a nude color to your appointment.


If part of your wedding vision includes an up-do or long loose curls, style your hair like your vision. While the expectation is not a complete look, pulling your hair up or curling your hair, and putting on light makeup will help you envision the day when you try on "The One."

After scheduling your appointment, you will receive a bridal style questionnaire by email or text. Once you complete your questionnaire we will match you with one of our expert bridal stylists to start developing the perfect bridal look of your dreams. Watch your email or text for any communication from your stylist. Prior to your appointment, take time to peruse the collections on our site and develop your wish list. Your stylist will review your list as part of her preparation for your appointment. On the day of your appointment we will anxiously be awaiting your arrival. First, you will meet with your bridal stylist for a quick overview of our store and services and a review of your information. Then, you and your guests will be shown to your personal, private bridal suite where you can enjoy refreshments and view some of the amazing looks your stylist has put together. Next, try on the bridal gown of your dreams and say yes to "The One!"


Once you select your dress, your stylist will take measurements and pictures to send to the designer so they can start making your dress to perfection. Your stylists will review all the available options, anticipated delivery dates, and alterations before placing your order. Payment will be due upon placing your dress order. You will receive a sales agreement and an estimated delivery date. 


Once your order is submitted the designer will start on your dress! Because all dresses are handcrafted and custom-made to fit your measurements, we are not able to offer refunds or exchanges.

Yes. All dresses require some final tweaks by our expert alterations team to achieve the perfect fit. Your stylist will be able to tell you what to expect. All our brides have the option to utilize our in-house alterations. 

Yes. We have an expert alterations team that is familiar with our specific dresses and knows exactly what to do to make the dress a perfect fit!

During your bridal appointment, the stylist will help you find the accessories that best compliment your style. We recommend purchasing your accessories with your dress. Some will need to be ordered and require lead time, while others can be taken home that day. We offer shoes, jewelry, hair accessories, veils, jackets, and belts.

We carry a selection of sample dresses from each designer’s line to be tried on in the store. If there is a specific dress from a designer you have your heart set on, call our store to see if we have it available. In many cases, we can order the sample for you to try on.

Yes. We offer an inclusive selection of dresses and have many plus-sized samples available for try-on.